Frequently Asked Questions

Dust Bags

Think of your dust bags as a protective second layer of skin for your “I want this investment to last” handbag when it’s not in use. Instead of your babies sitting on the shelf collecting dust or at risk of color transfer from other bags next to it, set them in a breathable bag like cotton, like The Positively Luxe organic cotton dust bag. A 100% cotton bag is important as it’s lightweight and won’t lock in moisture. Stay away from plastic, polyester, or cheap fabrics that could trap moisture which could lead to mold! And please, stay away from storing any of your handbags in the box. The box is pretty, great for transferring from the boutique to your closet, great decor or for stacking your handbags at different heights on the shelf, but a box is NOT meant to store your handbags long term — your babies need to breathe! We did our research and found that 90% of luxury handbag experts agree, storing your handbag in a dust bag is the easiest and safest way to keep your bag in excellent shape for the long-term.

Other great tips for handbag storage:

Never stack your bags on top of each other — this could cause indentations or scuffs that are so avoidable. To keep the bag’s shape, stuff it with tissue paper (not newspaper or anything that could discolor your bag), a bag pillow, a couple extra dust bags, or a tote organizer. You don’t want it to sag or droop because it lost its shape in the closet. Some bags may collapse and fold for easy storing but not all of them are capable. Be aware of the handles and hardware including zippers, locks, and straps when storing. Make sure they are not pressing on your bag and causing unwanted indentations and make sure your handles are not being pressed on and bent. You could tuck all hardware in the bag or wrap certain pieces in tissue to protect the bag.

Hanging your bag for a long period could damage chains as well as cause color transfer and dust — we don’t recommend that method. Store your bags in a dry room and avoid direct sunlight (harsh sunlight could cause your bag to crack) from hitting your handbags and dust bags. Use your bags! Take them out every now and then, check on your babies, give them love and know Positively Luxe has you covered when you are ready to protect, store, and organize your babies.

Our dust bags are versatile and really cute — meaning they should not just be stored away in the closet! PL dust bags make great travel or laundry bags in your suitcase or for dry cleaning. Try our Dust Bag Drawstring Bag for organizing clothes or shoes on the go. We offer dirty and clean clothes bags to organize your suitcase. Protect your shoes with styles from our Shoe Dust Bags Collection. For extra space, grab a Just Add Ice Wine Tote Bag or shop all Tote Bags. These drawstring and tote styles are easy to carry to the gym, in the car, or for errands.

To care for your gorgeous new dust bag, we recommend hand washing it in cold water when needed. Steam your bag to remove wrinkles — an iron works too for a crisp finish. If you have a piece from our Designed by Positively Luxe Collection, you may want to use Scotch Guard to add a layer of protection from stains or spots.

*Please note after several washes (over 20), the design on your dust bag may slightly fade, giving it a vintage feel. Who doesn’t love a vintage bag?

The Positively Luxe Promise is to bring you high-quality products only and one way to ensure that is by doing our research and making sure we source the best of the best cotton. The Positively Luxe exclusive dust bags are apart of the BCI— Better Cotton Initiative (https://bettercotton.org/), sourcing the finest of cotton, sustainably and ethically. What does that mean? You can actually track the cotton on our exclusive PL bags from the mill, to the gin, to the thread maker, to the print shop, to the warehouse to your front door. Know when you purchase a PL dust bag, you are purchasing luxurious cotton, responsibly and made with 100% love and designed in the US of A.

Yes! The Bagbrella comes in two different sizes to fit over most handbags, from small crossbody bags to a large tote. You can also find it in our Handbag Travel Accessories Collection for more ways to protect your bags when on the go.

Simply dry off your Bagbrella after it’s been in the rain or by the pool etc. and fold to store for the next storm or day by the water!
No, the shoe inserts are not intended to stretch or widen shoes. The inserts are simply there to help preserve the shape of your shoes. Each size measures approx. 3.5” across at widest point, fitting most standard shoes without stretching.
Yes! Your bag light will come with 2 AA batteries inside it for ready-to-go use once your package arrives.

The DIY bag kit comes with everything you need to make the bag: the hardware, waterproof PU leather, plastic clear cover, zipper, tape, and tool to put it together, plus detailed paper instructions and a link to a full video tutorial. All you’ll need are scissors, super glue, and whatever paper, shopping bag, or fabric you want to place on the bag. For ideas and options, browse our DIY Bag Kits Collection. *The kit does not come with designer paper, fabrics, shopping bags, or designer bags.

Returns, Shipping and Other ?’s

Please find our full Return/Refund Policy, here.
Yes! At check out, select the $4 gift wrapping option that will include a personalized note and wrapped gift box.
We are always here for our amazing Luxe Ladies. Any questions, comments or concerns please reach out to helpme@positivelyluxe.com and someone will respond within 24 hours.
Yes! If you are interested in selling exclusive Positively Luxe Dust Bags in your shop please email assistant@positivelyluxe.com for all the details.

Please find our full Shipping Policy, here.
When checking out, you will have the option to fully insure your package by selecting the Route Premium Package Protection Plan option for only $1.95. If you select this option at check out, it means that your order is fully protected against loss, damage, or theft while in transit to you. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or refund. Positively Luxe is excited to offer this “peace of mind” service to you and we highly recommend you use this at checkout! Please find our full Shipping Policy, here.
Unable to find your answer? Contact Positively Luxe
Girl in a jacket